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Frequently asked questions
To process a refund, MDHBC must receive a written notice of cancellation from the exhibitors**. If MDHBC receives notice of cancellation more than 30 days before the conference dates, MDHBC will refund the booth fee(s) minus a 25% processing fee; if cancellation occurs less than 30 days before the conference dates, the processing fee will be 50%. Refunds will only be made for cancellations at least 21 days before the conference date.
For payments received by credit or debit cards, the same credit/debit card will be refunded.
For all other payments, a bank transfer will be made to the payee nominated account and all bank charges will be directly deducted from the refund.
- *Cancellations after October 17, 2023, will not be refunded for any reason.
- **Cancellations will only be considered when received in writing.
All cancellations must be emailed to MDHBC President Javier N. Solis, CFE, at email@example.com for refunds to be eligible.